SBO Service Status – Current live status of all SBO Cloud Services

RESOLVED: 1882 Voice services connectivity issues Friday, 17 December 2021 05:57 PST

December 17, 2021December 17, 2021 sboadmin

SBO has identified an issue that may impact voice services. We are actively working on the issue and will provide updates as further information becomes available. Potential Business Impact: Some users may be unable to place or answer calls. Some Voice Services features may be unavailable. Service(s) Impacted: Voice Services Title: Voice services connectivity issues…

Elevate, VoIP

Hosted Exchange: Email Protection Anti Phishing Improvements

November 9, 2021November 9, 2021 sboadmin

Lately, we have seen an increased number of spam and phishing threats, so to improve your protection; we are introducing additional anti-phishing and anti-spoofing capabilities. There is no action required to receive the benefits of these changes. – Improved SPF check. We expanded it to emails with Null Envelope-From sender, such as an out of…

Announcement, Exchange Email

Hosted Exchange: Maintenance Notification: 21484

November 9, 2021 sboadmin

Change: Microsoft Exchange Server Update Change Type: Routine Risk: Medium Start Time: Tuesday, 09 November 2021 13:00 (Pacific Standard Time) End Time: Saturday, 13 November 2021 12:00 (Pacific Standard Time) Expected Downtime(min.): 15 Services Impacted: All Exchange Services Expected Impact: We will be installing Microsoft updates that require rebooting your server. Individual services should only…

Exchange Email, Maintenance

Yealink T5W desk phone firmware update

November 1, 2021November 1, 2021 sboadmin

The Yealink phone models listed below will receive an overnight firmware update sometime between November 9th and 16th, 2021. Yealink desk phones check for updates automatically once per week, between 12:00AM and 4:00AM local time. When each device checks in, it then receives the firmware update. Important Note: The Yealink desk phones will update automatically,…

Elevate, VoIP

HOSTED EXCHANGE: Country Based IP Blocking – Now Available

October 25, 2021 sboadmin

Beginning today, October 25th, Country Based IP Blocking will now be available for all customer’s Control Panels for our Hosted Exchange service.. This new security feature is designed to give admins the ability to create and configure Country-based IP Safe or Block Lists for both administrators and end users in order to block access to…

Exchange Email, Security

RESOLVED: Upstream provider issue causing websites to be non-reachable – 10-13-2021 : 8:12am PST

October 13, 2021December 17, 2021 sboadmin

We are currently aware of a network issue upstream of SBO managed infrastructure. We are working with the upstream provider to remedy this as soon as possible. We received reports from other customers and non customers that were receiving “err_connection_timed_out” responses in their browser. We have been able to conclude that each of these end…

Shared Web Hosting

RESOLVED: Intermittent St. Louis Network Latency – 05/20/21 – 7:00AM PST

May 21, 2021December 17, 2021 sboadmin

As of Thursday, May 20th at 7AM PST, we have discovered some intermittent latency issues relating to our network in St. Louis, MO. We are working urgently with the upstream provider at this time to come to a resolution. During this time, occasional packet loss and timeout errors may be experienced while browsing sites and…

ALL Services, DNS

Microsoft Outlook not Previewing or showing body of Message

May 11, 2021June 8, 2021 sboadmin

Here is the Microsoft incident: EX255650, Exchange Online, Last updated: May 11, 2021 1:55 PM Estimated start time: May 11, 2021 1:54 PM Issue type: Incident Status: Investigating Manage notifications for this issue: User impact Users may be unable to view email message content within Outlook. Latest message, May 11, 2021 1:55 PM View history:…

Exchange Email, Office365

SharePoint maintenance – 03/24/2021 23:00

March 24, 2021June 8, 2021 sboadmin

CURRENT STATUS: COMPLETED Change Type: Comprehensive Risk: Medium Maintenance Date: Wednesday, March 24, 2021 Maintenance Window: US Standard Weekday (Sun – Thur) (11pm – 3am PST) PST Expected Downtime(min.): 180 Services Impacted: SharePoint Expected Impact: In order to continue providing high service levels, we we be performing maintenance on your SharePoint server. SharePoint sites may…

SharePoint