SBO Service Status – Current live status of all SBO Cloud Services

Silicon Valley Data Center – Scheduled Maintenance 10-11-2022

October 7, 2022 sboadmin

Silicon Valley Scheduled Maintenance – 2022-10-11 Event Type: Network Upgrade We are performing system changes in the Silicon Valley location during the following scheduled maintenance window. Start Time: 2022-10-11 11:00:00 UTC End Time: 2022-10-11 15:00:00 UTC We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every…

Maintenance, VPS

Suspicious Login Alerts – Enabled for all Exchange Customers

September 16, 2022September 16, 2022 sboadmin

Starting August 22, 2022, we are in the process of enabling the Suspicious Login Alerts security feature for all administrative and user accounts. Why are we doing this? Suspicious Login Alerts act as the last line of defense in the event an account’s login credentials are stolen and the account is accessed by an unauthorized…

Announcement, Elevate, Exchange Email, SecureSync, Security

RESOLVED: Critical Outage 09-15-2022 Exchange Email and associated Control Panels

September 15, 2022September 15, 2022 sboadmin

Our Hosted Exchange provider is currently experiencing a major outage affecting ALL Hosted Exchange services. Some symptoms of this issue is: Unable to check email via Outlook OR Outlook Web Access (OWA) Password Dialog Box keeps popping up No email flow to and from Mobile and Non-Mobile devices We will communicate updates below as they…

Exchange Email, Outages

HOSTED EXCHANGE Maintenance Notification: 24098

August 10, 2022 sboadmin

Details Change Title: Microsoft Exchange Server Update Change Type: Routine Risk: Medium Start Time: Tuesday, 09 August 2022 23:00 (Pacific Standard Time) End Time: Thursday, 11 August 2022 03:00 (Pacific Standard Time) Expected Downtime(min.): 15 Services Impacted: All Exchange Services Expected Impact: We will be installing urgent Microsoft updates that require rebooting your server. Individual…

Exchange Email, Maintenance

RESOLVED – 06-22-2022: New Event 1950 Outlook for Mobile/Mac Connectivity Issues

June 23, 2022June 23, 2022 sboadmin

Start Time: Wednesday, June 22, 2022 1:00 PM End Time: Thursday, June 23, 2022 5:47 AM New Event: 1950 Outlook for Mobile/Mac Connectivity Issues Started at: Wednesday, 22 June 2022 16:00 ET Updated at: Wednesday, 22 June 2022 18:08 ET Summary of Issue: Due to a recent Microsoft update, Intermedia-hosted mailboxes and external accounts (non-Microsoft hosted accounts such…

Exchange Email

Pricing for Windows Licenses changing on June 1, 2022

May 7, 2022 sboadmin

Starting on June 1, 2022, the pricing for all Windows Server Licenses running on our cloud instances will change. Here is what you need to know: – SBO is moving to a simple and predictable pricing model for Windows licenses – Windows Server Standard will cost $14/vCPU (per core) – Windows Server Datacenter will cost…

VPS

RESOLVED: Upstream issue – Ashburn Datacenter

March 22, 2022March 23, 2022 sboadmin

3:10pm PST: Update – Monitoring – Services have been restoring; our Network team will continue monitoring connectivity for this infrastructure zone. 2:01pm PST: Update – We are continuing to investigate this issue. Investigating – Our team is currently aware of an upstream provider issue impacting our Ashburn datacenter. Our Network admins are currently investigating the situation. We will…

Announcement, Basic Email, Shared Web Hosting

COMPLETED: Maintenance Notification: 22156

February 9, 2022March 22, 2022 sboadmin

Change Title: Update Exchange Front-End services to Exchange 2019 Change Type: Routine Risk: Low Start Time: Tuesday, 08 March 2022 23:00 (Pacific Standard Time) End Time: Wednesday, 09 March 2022 02:00 (Pacific Standard Time) Expected Downtime(min.): 0 Services Impacted: Exchange services Expected Impact: To continue providing our customers with high service levels, SBO will be…

Exchange Email, Maintenance

COMPLETED: Microsoft price and product subscription changes – March 2022

January 20, 2022March 22, 2022 sboadmin

As you may know, Microsoft has publicly announced significant policy and pricing changes to how Microsoft 365 product subscriptions are created and renewed across all of their partners and distribution channels starting in March 2022. Starting in March, the Microsoft New Commerce Experience (NCE) model introduces a set of standardized policies, agreements, and procedures that…

Announcement, Office Apps, Office365

RESOLVED: 1882 Voice services connectivity issues Friday, 17 December 2021 05:57 PST

December 17, 2021December 17, 2021 sboadmin

SBO has identified an issue that may impact voice services. We are actively working on the issue and will provide updates as further information becomes available. Potential Business Impact: Some users may be unable to place or answer calls. Some Voice Services features may be unavailable. Service(s) Impacted: Voice Services Title: Voice services connectivity issues…

Elevate, VoIP