We are currently aware of a network issue upstream of SBO managed infrastructure. We are working with the upstream provider to remedy this as soon as possible.
We received reports from other customers and non customers that were receiving “err_connection_timed_out” responses in their browser. We have been able to conclude that each of these end at HE (Hurricane Electric).
This is in fact not an issue with the server itself. We are working diligently with the upstream provider to reconcile the issue.
UPDATE: Our Network Administrators can confirm that traffic unable to communicate with our Saint Louis datacenter is localized traffic that traverses providers HurricaneElectric and SeaBone. We do not have control over the routes that facilitate the directionality of this traffic, but are in contact with Hurricane Electric and SeaBone in tandem with our peering providers to work on a permanent solution to this routing issue. Traffic passing through other transit providers is not effected, and all SBO – Saint Louis hardware and services are functioning nominally. We thank you for your patience while we work with Hurricane Electric and SeaBone to remedy their stale routing entries.
RESOLUTION:
Thank you for your patience as we worked with upstream providers for a resolution.
We wanted to provide you an overview of the issue:
We can ensure that your site(s) were online throughout the issue and users could reach the site, if their ISP didn’t rely on Hurricane Electric or SeaBone for IP transit.
We are still following the issue as the investigation continues. However, as of 11-13-2021 at 1:58 PM CT, we are seeing traffic through Hurricane Electric and SeaBone resolve as expected.